This course will enable learners to understand the important aspects of Total Quality Management (TQM).

TQM is an organizational management approach that focuses on producing quality products and services to fulfill customer needs.

As a quality management technique, TQM involves all workers to maintain high standards of work across the entire company. It is a measure of the level of acceptability of a product or service.

The ASQ Quality Glossary defines quality management as “the application of a quality management system in managing a process to achieve maximum customer satisfaction at the lowest cost”.